How to access support?
Please e-mail support@rssolutionscorp.com to initiate a technical support session. This e-mail is delivered to the on-call team of available technical support staff and service managers for optimal response time. The support mail queue is constantly monitored during business hours.
RSS Corp. offers clients very experienced technicians and quick response to critical IT issues. RSS Corp. offers clients fixed price support service agreements based on the number of servers and workstations. Support can also be obtained hourly as required.
RSS Corp. has enterprise level technical experience
Top supported platforms and equipment include:
Microsoft server, Microsoft Small Business Server (SBS), Windows XP and Windows 7
Microsft Exchange server and Microsoft SQL server
Firewalls and Layer 3 and 4 switches
RAID 5 drive arrays, NAS and direct attach storage solutions
Backups and Tape systems
Please call us at 516-630-4192 or e-mail rss@rssolutionscorp.com for more information
Email down?
If you do not have access to e-mail, please call (516) 630-4192 to speak to a representative. In the event a representitive is not available to take your call please leave a message and the phone system will page a technical representative.
I have requested support, now what?
Typically once we receive a request for support, the first available technician will contact you in order to establish a remote control session to your PC or server with your authorization. If this is not possible, we will then coordinate an on-site service call.
After hours/ week end support
If you have an after hours service agreement please quote the agreement number in your e-mail or message. If you do not have an agreement your call will be addressed on an as available basis. Please note that premium rates may be applicable for after hours and weekend support.